Denholm Transport Limited (“we”, ”our”, “us”,) respect the privacy of our website users (“you”) and we recognise the need for appropriate protections and management of your personal information.
When we refer to Data Protection Legislation we mean the General Data Protection Regulation (Regulation (EU) 2016/679) (“GDPR”); and the Data Protection Act 2018.
Personal information is information that can be used to identify or contact a specific individual, such as a name, address, telephone number, email address, etc., and also online identifiers and location data such as IP addresses and mobile device IDs.
Special category data means personal information revealing your racial or ethnic origin; political opinions; religious or philosophical beliefs; or trade union membership; genetic data; biometric data; data related to your health or data concerning your sex life or sexual orientation; and criminal convictions or involvement in criminal proceedings.
A data controller is someone who decides why personal data is to be collected and how it will be used and treated.
HOW DO WE USE YOUR PERSONAL INFORMATION AND WHY?
If you contact us via the website and provide your name and contact details we will use these details to respond to your query. We do this on the basis of our legitimate interests.
If in response to our response to your query you wish to engage our services we will use your personal information to provide you with those services, as it will be necessary for the agreement we enter into. We may not be able to provide the services without your personal details.
We ask that you do not provide any special category data to us or any personal information which is not relevant to your query.
If you provide us with a telephone number or postal address we may send you non-electronic forms of communication (post and live calls), based on our legitimate interest. We will only send you digital communications (email and text) with your explicit and prior consent.
You will always have the options to unsubscribe from any of our marketing communications at any time. You will always have the option to unsubscribe from any of our marketing communications at any time.
Our marketing materials will cover the services that we and companies in our group can provide.
HOW DO WE USE YOUR PERSONAL INFORMATION AND WHY?
We are part of a group of companies and therefore we share the same IT infrastructure. Details of our group companies is available at http://denholm-group.co.uk/. We will not pass your details to a group company outwith the EU.
We contract with third party service providers and suppliers to deliver certain services. The following of our service providers will have access to your data for this purpose:
We may also be required to disclose your personal information to:
We will not sell, trade or lease your personal information to others. We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
EUROPEAN ECONOMIC AREA
The data that we collect from you will usually be stored inside the UK or the European Economic Area (EEA).
However, if you live or work outside of the UK or the EEA, we may need to transfer your personal data outside of the UK or the EEA to correspond with you.
We also may transfer data outside the UK or the EEA where our service providers host, process, or store data outside the UK or the EEA. SendGrid, Inc. host data outwith the EEA in the US but it is registered with the EU-US Privacy Shield – please see: https://sendgrid.com/policies/privacy/services-privacy-policy/. As noted above, SendGrid, Inc. also uses subcontractors who are based in the US. Amazon, Inc. is also registered with the EU-US Privacy Shield.
We will not hold your personal information for any longer than is necessary for the uses outlined above, unless we are required to keep your personal data longer to comply with the law and any regulatory requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
You can exercise you rights by contacting us by email at firstname.lastname@example.org.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.